I hear it fairly regularly. "Customer service in America is dead".
And you can find examples of it without straining too hard.
Long wait times on hold.
Visit the big box store and 2 checkout lanes are open (out of 20+).
Employees that don't know the products they're selling.
Special deals that are only good for NEW customers (yeah, cable and cell companies, we're talking about you).
And a look in the local Facebook groups and there's usually someone kvetching about something that happened at some local restaurant.
Me personally, I tend to think a lot of the customer service we receive is more a reflection of us and what we give out.
Liz is "addicted" to unsweetened ice teas from Dunkin Donuts. I'll stop by the drive thru fairly regularly to pick up 2 on the way home. Some of the employees recognize me as soon as I pull up, so they know I want "the usual". I can count on quick, friendly service.
The other night our battery operated pepper grinder made an odd noise and stopped working. As an engineer, my first response it to try and figure it out. No rotation, can't manually move the grinder part, and the batteries are really heating up. I don't have the special tool to remove the fasteners to I can't go any further to confirm what I suspect is a jammed motor. We just bought it slightly less than a year ago so we email the Amazon supplier and explain the issue. Within 30 minutes we have a reply. They'll be sending us a replacement. Promised by the 15th, actually delivered on the 12th. How's that for underpromise and overdeliver??
I could go on with the examples, but I'll stop with those two. In general, I find most people actually do want to do a good job, even at those big box stores.
I know for me as a real estate agent, customer service is critical to our business.
Being decent to people.
Respond to emails and phone calls.
Know our stuff so we can answer their questions.
Helping people, even when you know the call isn't leading to business.
The list goes on and on.
If you're a pro agent, customer service SHOULD be ingrained.
No, I believe good customer service is still alive and well in America.
Just give Bill a call at 513-520-5305 or email Liz@LizSpear.com and we can discuss how we can help you with your real estate needs!
Serving Greater Cincinnati home buyers and sellers,
Bill of Liz and Bill aka BLiz
Serving Warren County Ohio & Adjacent Areas
The Liz Spear Team of RE/MAX Elite
Elizabeth Spear, ABR, CRS, Ohio License SAL.2002007747
William (Bill) Spear, CRS, Ohio License SAL.2004011109 Kentucky 77938
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